• In Spain (mainland) : 24 to 48 business hours.
• In Europe : 24 to 72 business hours.
• In America : between 4 and 7 business days.
• Rest of the World : between 2 and 4 working days.

As soon as the label is generated, you will receive an email with your tracking number and continuous updates on the status of your shipment.

Yes! We ship internationally to anywhere in the world. Delivery times and costs vary depending on the destination, so you can check all the details during the purchase process.

If you have not received your order, please contact our customer service so we can resolve it quickly. You have several options : use the buttons that redirect you to WhatsApp for an instant response or send us an email .

Payment is made through our online store , where you will have all the usual secure payment gateways available during the purchase process. If you have spoken to our team to create a custom product, you will receive an email with the order details and the available payment gateways .

You have 30 business days from the moment you place your order to request an exchange or return. For more information, you can consult our returns policy .

Refunds are made using the same method you used to make your purchase: PayPal, card or bank transfer . If you used a gift card , we will send you a new card with the amount corresponding to the refund.

Of course!

You can request an exchange for another size or color within 30 business days of your purchase. To do so, send us an email to info@robinhat.com or a WhatsApp to +34 665 13 27 94 , indicating the details of your order and the exchange you want to make.

We will be happy to help you!

If you have any questions about returning personalized or embroidered products, please contact us directly via WhatsApp or by writing to us at info@robinhat.com . We will be happy to help you as soon as possible.

We are very sorry for the inconvenience. If you have received a defective or incorrect product, please contact us immediately via WhatsApp (+34 665 13 27 94) or by writing to us at info@robinhat.com.

We will take care of resolving it quickly and at no additional cost to you.

Thank you for your patience!

Yeah!

We have caps designed to comfortably hold your mask. You can find them by searching for "Mask" in our search engine (at the top of the website).

You can also use our filters.