We ship worldwide. Within the mainland, deliveries take 24-48 hours if the order is placed before 2 p.m. Barcelona time. For shipments outside the mainland, the shipping cost must be calculated using the button provided in the shopping cart. Deliveries outside the Iberian Peninsula are not made within 24-48 hours.

Embroidered products will be shipped with the 24-48 hour service once the embroidery has been completed.

Please note that the courier company does not deliver on weekends. When you place your order, we will provide you with a tracking number. If your order is delayed, please send us an email at info@robinhat.com or call us at 665132794 and we will check the status of your order.

Orders from outside the European Union may incur customs fees and taxes, which must be paid by the recipient upon delivery, in accordance with the current legislation in each country.

Shipping within Spain is free for orders over €45. The shipping cost will be automatically deducted during the checkout process.

To track your order status, you can follow your order through the link provided in the shipping confirmation email. You can also log in at www.robinhat.com using the email and password you used when making your purchase.

If you are not satisfied with your purchase, you have 30 business days from the date of your order to request an exchange or return. All products must be returned intact, unused, with all original tags and packaging, and properly protected during shipping. The customer is responsible for the shipping costs incurred for the return or exchange. We do not offer free shipping on returns.

Personalized products (embroidered or exclusive designs via Robin Custom) are non-returnable, except for manufacturing defects documented with a photo or video.

If you request a refund, you will receive the full amount of the items (shipping costs will not be refunded). The refund will be made via PayPal if that was the payment method used, or by bank transfer if payment was made by card. We are not responsible for the loss of items during their return.

If you have requested an exchange, we will process it as quickly as possible and contact you. Refunds will be processed shortly after we receive the returned order.

Remember, to make an exchange or return, you must send an email to info@robinhat.com with the name used to place the order, email, order number, and the items you wish to return, as well as the reason for the return.