We ship worldwide. For mainland orders, shipping is between 24-48 hours if the order is placed before 2 PM, Barcelona time. For shipments outside the mainland, the shipping cost must be calculated using the button provided for that in the shopping cart. Outside the Iberian Peninsula, shipping is not done within 24-48 hours.

The embroidered products will be shipped with the 24-48 hour service once the embroidery has been completed.

Please note that the transport company does not make deliveries on weekends. When you place your order, we will provide you with a tracking number. If your order experiences any delays, please send us an email at info@robinhat.com or call us at 665132794 and we will check the status of your order.

Shipping in Spain is free for orders over €45. The shipping cost will be automatically deducted during the checkout process.

To track the status of my order, you can follow your order through the link provided in the shipping confirmation email. You can also log in at www.robinhat.com using the email and password you used when making your purchase.

If you are not satisfied with your purchase, you have 30 business days from the moment you place your order to request an exchange or a return. All products must be returned intact, unused, with all their original tags and packaging, and properly protected during shipping. The customer is responsible for the shipping costs incurred in the return or exchange. We do not offer free shipping on returns.

If it is a refund, you will receive the total amount for the items (the shipping cost will not be refunded). The refunded amount will be made via PayPal if the payment was made with this method or by bank transfer if the payment was made with a card. We are not responsible for the loss of items during their return.

If you have requested a change to your order, we will process it as quickly as possible and get in touch with you. Refunds will be processed shortly after receiving the order back.

Remember that to make a change or a return, you need to send an email to info@robinhat.com with the name you used to place the order, your email, order number, and the items you want to return. Also include the reason for the return.