How long does my order take to arrive?

In Spain (mainland): 1 to 3 business days. In Europe: 5 to 10 business days depending on the destination. Orders placed before 1:00 p.m. are processed the same business day. You can check the exact delivery times during the checkout process.

Do you ship internationally?

Of course! We ship to all of Europe and the rest of the world. Delivery times and costs vary depending on the destination; you can check all the details during the checkout process.

How can I track my order?

As soon as we generate the shipping label, you will receive an email with your tracking number and updates on the status of your order. You can also check it from your store account.

Are there customs charges on international orders?

Orders within the European Union are not subject to customs charges. For orders outside the EU, local charges may be generated and are the responsibility of the recipient according to the legislation of each country. Robin Hat has no control over these charges.

I haven't received my order, what can I do?

If you have not received your order within the expected timeframe, write to us via WhatsApp (+34 665 13 27 94) or at support@robinhat.com and we will manage it immediately.

What is the deadline for making a return or exchange?

You have 14 days from receipt of the order to request a return or exchange. The product must be unused, unwashed, and with its original tag.

Can I return a personalized product?

Personalized products (embroidery or exclusive designs via Robin Custom) are not eligible for return, unless there is a manufacturing defect documented with a photo or video. Contact us and we will manage it.

How is the refund processed?

The refund is processed after receipt and inspection of the returned item, using the same payment method used for the purchase.

Can I exchange an item for another size or color?

Yes, you can request an exchange within 14 days of receipt. Write to us via WhatsApp (+34 665 13 27 94) or at support@robinhat.com, indicating the details of your order and the exchange you need.

What happens if I receive a defective or incorrect product?

We are sorry for the inconvenience. Contact us immediately via WhatsApp (+34 665 13 27 94) or at support@robinhat.com with a photo or video of the problem, and we will resolve it at no additional cost to you.

What is Robin Custom?

Robin Custom is our exclusive customization service: we design and produce surgical caps and other products with your logo, colors, or unique design, with no minimum order. You can request it at https://robinhat.com/pages/robin-custom.

Is there a minimum order for customization?

No. For individual embroidery there is no minimum order: you can customize from just a single unit. For exclusive designs via Robin Custom, the quote is based on complexity, also with no mandatory minimum.

How long does a custom order take?

After approving the design, the estimated production time is 7 to 10 business days, plus shipping time depending on your location. You will receive the digital sketch within ≤ 24 business hours after submitting the form.

Can I embroider my logo on the cap?

Yes. We do individual embroidery on any cap with no minimum order. For more complex logos or designs on multiple products, use the Robin Custom form and we will send you a quote.

What customization techniques do you use?

We work with three techniques: sublimation (high-fidelity prints), embroidery (raised logo or text), and vinyl (precise and durable finish). The most suitable technique depends on the product and the design.

Do you offer discounts for large or corporate orders?

Yes. For clinics, hospitals, or teams, we offer a customized quote with potential volume discounts. Fill out the Robin Custom form with the quantities and requirements of your project, and we will respond within ≤ 24 business hours.

Can I request a sample before confirming a large order?

Yes. You can request a custom sample before the full order is produced. Indicate this on the Robin Custom form and we will handle it.

Do you customize products for companies or events?

Yes. We design products for clinics, hospitals, conferences, and corporate events: caps, uniforms, accessories, and matching sets. Tell us about your project at https://robinhat.com/pages/robin-custom.

What is Smart Shield Textile?

Smart Shield Textile is Robin Hat's exclusive textile technology: our own fabric that filters particles and bacteria while allowing active breathability. We are the only surgical cap on the market with this technology.

Are Robin Hat caps suitable for the operating room?

Yes. Caps with Smart Shield Textile are tested and comply with the EN13795 clean air standard, making them suitable for operating rooms and cleanrooms.

How many washes can the cap withstand?

Caps with Smart Shield Textile withstand up to 300 washes without losing their breathability, barrier, strength, and lightweight properties.

At what temperature can the cap be washed?

Caps with Smart Shield Textile are suitable for high-temperature washing, up to 90 °C, without losing their properties. They are certified with OEKO-TEX Standard 100.

What size are the surgical caps?

Our caps are one-size-fits-all adjustable, suitable for head circumferences of approximately 54 to 62 cm. The adjustment system allows them to be comfortably adapted to any type of hair.

Do you have caps for long hair?

Yes. We have anatomical models specially designed to hold long hair comfortably and securely. You can filter by this feature in our store.

What certifications do Robin Hat caps have?

Our caps with Smart Shield Textile are CE certified, comply with the EN13795 standard (suitable for operating rooms and clean rooms) and have the OEKO-TEX Standard 100 certification, guaranteeing a safe fabric free of harmful substances.

Are the caps reusable?

Yes. Unlike disposables, our caps are designed for long-term use: they can withstand up to 300 washes and the fabric is recyclable, making them a more sustainable and economical option.

🦒 Surgical Cap ANIMAL PRINT-WILD SNAKE| Robin Hat

Description

Description

Dare to try Wild Snake by Robin Hat 🐍. A surgical cap with a snake skin-inspired print, original, sophisticated, and full of character.

With our exclusive Smart Shield Textile technology, it offers high breathability, comfort, and safety, with antibacterial action and certified fabric for use in sterile environments.

Designed to accompany you for a long time: it maintains its properties for up to 300 washes, preserving its breathability, barrier effect, durability, and lightness.

An animal print with character to add a different touch to your days in the operating room. 🐍✨

ANIMAL PRINT - WILD SNAKE

€15,95

Select the quantity

WASHING INSTRUCTIONS

· Wash at 60°C.

· Do not use bleach.

· Dry cleaning with any solvent except trichloroethylene.

· Low temperature drying in dryer.

COMPOSITION

100% Textured Polyester Smart Shield Textile – EN13795 certified for surgical environments and cleanrooms.

Characteristics

· Special Design for Long Hair: Specifically designed to comfortably and securely hold long hair without pressure or marks during extended procedures.

· Smart Shield Textile – Exclusive Technology: Robin Hat's own fabric that filters bacteria and particles while allowing sweat to evaporate, keeping you cool and protected in sterile environments.

· Certified for Operating Room (EN13795): Complies with the EN13795 clean air standard and maintains its barrier, breathability, and lightweight properties for up to 300 washes without deterioration.

· Antibacterial Action and Antistatic Effect: Its dual textile technology acts as an active barrier against bacteria and particles, with an integrated antistatic effect for enhanced safety in cleanrooms or operating rooms.

· High Breathability in Technical Polyester: Technical polyester channels water molecules outward, facilitating rapid evaporation and maintaining an optimal temperature even with thick, tied-up hair.

· Recyclable Fabric and High Wash Resistance: Recyclable material suitable for high-temperature washing. Maintains shape and properties without degrading, reducing the use of disposable materials.

Description