These general terms and conditions of contracting apply to all commercial transactions carried out in our virtual store, https://robinhat.com, hereinafter referred to as The Seller. For more information about The Seller and our Privacy Policy, please refer to the Legal Notice located in the footer of this store.

The present legal conditions are adapted to the various legal norms related to the virtual sale of products and services, such as Law 7/1996, of January 15, on the Regulation of Retail Trade (amended by Law 47/2002); Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (amended by Royal Decree-Law 13/2012, of March 30); Royal Legislative Decree 1/2007, of November 16, consolidated text General for the Defense of Consumers and Users; Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16; Law 44/2006 of December 29, on improving the protection of consumers and users; Royal Decree 1906/1999, of December 17, 1999, regulating Telephone or Electronic Contracting with general conditions; Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons concerning the processing of personal data and the free movement of such data; Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD); Law 56/2007, of December 28, on Measures to Promote the Information Society; Law 29/2009, of December 30, which modifies the legal regime of unfair competition and advertising to improve the protection of consumers and users; Law 32/2003 General Telecommunications Law (amended by Royal Decree-Law 13/2012, of March 30).

The Seller reserves the right to modify these General Conditions in order to adapt them to the applicable current legislation, new jurisprudential developments, and usual market practices.

We kindly ask you to read carefully the present Terms of Purchase and our Privacy Policy before placing your order. If you do not agree with all the Terms of Purchase and the Privacy Policy, you should not place any order.

Only individuals with sufficient legal capacity to enter into contracts related to the types of goods and services presented on this website can place orders in the online store.

By providing their data, the User accepts the legal conditions and the privacy policy of the online store.

The User agrees to use the online store in accordance with the Law, the general terms of use, the Legal Notice, and other notices, usage regulations, and instructions made known to them.

The User agrees to use the Contents diligently, correctly, and lawfully and, in particular, commits to abstaining from (a) using the Contents in a manner, for purposes or effects contrary to the law, morality, and generally accepted good customs or public order; (b) reproducing or copying, distributing, allowing public access through any form of public communication, transforming or modifying the Contents, unless authorized by the holder of the corresponding rights or if it is legally permitted; (c) removing, circumventing, or manipulating the copyright and other identifying data.

It is prohibited to carry out any type of advertising or commercial information without the proper authorization, either directly or covertly, the sending of mass emails ("spamming").

Likewise, it is prohibited to carry out actions that may cause any type of damage to the Seller's systems, or those of their legitimate owners or third parties, in the online store or through it by any means.

Any link made with the contents will require prior consent from the Seller and must allow, through appropriate visualization, the identification of its origin. The use of this information on other Internet sites will require express authorization.

The Seller reserves the right to deny or withdraw access to the online store and/or its services at any time and without prior notice to those users who violate the General Conditions or infringe any of the provisions established by Law 34/2002, of July 12, on Information Society Services and Electronic Commerce.

Access to and use of certain services offered on the Website requires prior user registration through a registration form. The data provided by users in this form will be incorporated into an automated processing system owned by The Seller. This processing will be subject to the current regulations regarding data protection.

Users who contract through the site https://robinhat.com acknowledge that they are of legal age. Contracts made by minors require prior authorization from their parents, guardians, or legal representatives, who will be held responsible for the contracts made by the minors in their care.

The ownership of this website belongs to the company ROBIN HAT, S.L., with CIF: B-66676263, and registered office at AV. OLIMPIADES 93-95 nave 5B- 08191 RUBÍ (BARCELONA), contact phone (+34) 665 132 794 and email info@robinhat.com.

CUSTOMER SERVICE

For any incident, complaint, or exercise of their rights, the User may send an email to the electronic address info@robinhat.com.

Manufacture of other outer garments.

The Seller reserves the right to modify the commercial offer presented on the website (modifications regarding products, prices, promotions, and other commercial and service conditions) at any time. The Seller makes every effort within their means to provide the information contained on the website accurately and without typographical errors. In the event that a typographical error occurs at any time, which is always beyond the Seller's control, immediate action will be taken to correct it. If there is a typographical error in any of the displayed prices and a customer has made a purchasing decision based on that error, the Seller will inform the customer of the error, and the customer will have the right to cancel their purchase at no cost to them.

The contents of the El Vendedor website may, at times, display provisional information about certain products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel their purchase at no cost to them.

The Seller is not responsible, either directly or indirectly, for any of the information, content, claims, and expressions contained in the marketed products. Such responsibility always lies with the manufacturers of those products. The customer understands that the Seller is an intermediary between them and the manufacturer.

To make a purchase, the user can send us their order using the existing "shopping cart" in the virtual store. The purchasing process is very simple, and the user will be guided throughout the process. The stages of the purchase are as follows:

1. Choose a product category.

2. Visualize the product you are interested in. By clicking on each item, you can expand the information with more images, description, features, colors, availability, etc.

3. Select and add the item to the cart. You can then choose to continue shopping or proceed to checkout.

4. If you want to continue shopping, repeat the process. To access the purchase, you must register as a user by entering your details. If you are already registered on the website, you only need to enter your email and password as the system will retrieve your data.

5. Review your shopping cart through the previous option or from any page by clicking on "cart" located on the right side of the screen. You will see a detailed list of selected items, with the ability to add or remove whatever you want. The total purchase amount will be displayed, including shipping costs.

6. Check that the data you have entered is correct and click "buy." Make sure that the shipping and billing addresses are correct.

7. Select a payment method.

8. Confirm the order.

9. You will receive an email confirming your order.

The prices of the products displayed on the Seller's website include the Value Added Tax (VAT) that may be applicable, as well as shipping costs, which will appear at the end of the order. Prices are shown in € (euros).

Purchases that are to be delivered within the territory of any of the member states of the European Union will be subject to VAT. Purchases that are to be delivered in territories of non-member states of the European Union, or in the Canary Islands, Ceuta, or Melilla will be exempt from VAT.

The price of each product will be the figure at any given moment on our website, except in the case of a manifest error. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be considered canceled and you will be fully refunded for any amounts that have been paid.

We will not be obligated to supply you with any product at the incorrect lower price if the pricing error is obvious and unequivocal.

The Seller offers Users and buyers the option to choose from the following payment methods:

Credit or debit card:

The customer will be directed to the secure page of our banking entity where their credit card data travels encrypted via SSL, not storing any card information.

Paypal:

This electronic payment system, widely used among Internet users around the world, also ensures the proper use and confidentiality of your banking data. To make purchases through this system, you must have a PayPal account. For more information, please visit the following link: http://www.paypal.es.

Shipping conditions, deadlines, and delivery methods:

We ship worldwide. For mainland shipments, delivery is between 24-48 hours if the order is placed before 2 PM, Barcelona time. For shipments outside the mainland, the shipping cost must be calculated using the button provided for that purpose in the Shopping Cart. Shipments outside the Iberian Peninsula do not occur within 24-48 hours. Shipments to the Canary Islands, Europe, and other countries outside the European community may experience delays due to customs issues.

The embroidered products will be shipped with the 24-48 hour service once the embroidery has been completed.

It should be noted that the transport company does not make deliveries on weekends. When placing your order, we will provide you with a tracking number. If your order experiences any delays, please send us an email at info@robinhat.com or call us at 665132794 and we will check the status of your order. Any orders received during the weekend (Friday from 2 PM, Saturdays, Sundays, and holidays) will be shipped on the next business day.

Shipping in Spain is free for orders over €40. The shipping cost will be automatically deducted during the checkout process.

All orders placed through the website are subject to product stock and availability.

If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or to cancel the order with a full refund of the price paid.

If the order consists of several products and some or all of them cannot be delivered, and their arrival is expected shortly, the delivery of the entire order will be delayed by a few days. If not, we will send it within the specified timeframe and later the rest with shipping paid.

The products will be shipped through the transport company that best suits the destination (shipping only to the mainland) and Correos de España (Mainland, Balearic Islands, and Europe).

If the customer resides outside of Spain, they can also receive their order via certified mail. For Europe, the approximate delivery time is 5-10 working days. For the rest of the world, it depends on the destination country.

Shipping costs are specified when placing the order based on weight, volume, and destination.

Important information for shipments to the Canary Islands, Ceuta, and Melilla, as well as countries outside the EU: The recipient of a shipment to these destinations must pay local import duties and/or customs taxes (not included in the shipping price), as per current legislation, the

The recipient of the order becomes the importer of the goods. In the event that the merchandise is returned to us for not being managed or accepted by the recipient, we will only proceed with the refund of the product amount, under no circumstances the shipping costs.

If customs fees are incurred, they will be borne by the customer.

To track the status of my order, you can follow your order through the link provided in the shipping confirmation email. You can also log in at www.robinhat.com using the email and password you used when making your purchase.

The customer agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual delivery hours mentioned above. In case of non-compliance by the customer with this obligation, the Seller will have no responsibility for the delay or impossibility of delivering the order requested by the customer.

The purchase will be delivered to the shipping address provided by the customer (home, work...). Orders will not be delivered to P.O. Boxes, hotels, or other non-permanent addresses. A delivery address different from the customer's address may be indicated.

In the event that you have exceptionally received a defective item, you should contact us at the email address info@robinhat.com or call the number 665132794 and we will resolve the issue as soon as possible.

According to Article 103, section e) of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

The right of withdrawal shall not apply to contracts relating to:

e) The supply of sealed goods that are not suitable for return for reasons of health or hygiene and that have been unsealed after delivery.

However, you have the right to withdraw from this purchase contract within a period of 14 calendar days, provided that the following conditions are met:

- It is not the desired product.

- The product has confirmed defects.

If you are not satisfied with your purchase, you have 30 business days from the moment you place your order to request an exchange or a return. All products must be returned intact, unused, with all their original tags and packaging, and properly protected during shipping. The customer is responsible for the shipping costs incurred in the return or exchange. We do not offer free shipping on returns.

To proceed with the return for the aforementioned reasons, the customer must communicate it in writing within a period of 30 calendar days from the date of the order of the merchandise. After this period, no returns will be accepted.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail or to our email address). info@robinhat.com.

If it is a refund, you will receive the total amount of the items (the shipping cost will not be refunded). The refunded amount will be made via PayPal if the payment was made with this method or by bank transfer if the payment was made with a card. We are not responsible for the loss of items during their return.

If you have requested a change to your order, we will process it as quickly as possible and get in touch with you. Refunds will be processed shortly after receiving the order back.

Remember that to make a change or a return, you have to send an email to info@robinhat.com with the name you used to place the order, email, order number, and the items you want to return. As well as the reason for the return.

Customized products

The return or right of withdrawal will not apply in this case for personalized or custom-made products according to Law 3/2014, of March 27 (Article 103). If you purchase an item according to your specifications or clearly personalized (choice of material color, size, others), once manufactured, even if it has not been delivered to you, you will not be able to withdraw from the purchase contract, except in the case of a manufacturing error on our part.

If a custom order is canceled halfway through the manufacturing process, the customer will be responsible for all costs incurred up to the point at which the cancellation is indicated in writing.

If a product different from the one requested by the customer is delivered due to an error by the Seller, it will be withdrawn and the correct product will be delivered at no additional charge to the buyer. However, if after returning the incorrect product, the Seller detects that the returned merchandise has any damage or breakage, the Customer must compensate the Seller for the amount corresponding to such damages, with the Seller deducting this amount from what they would have to refund to the user as a result of the withdrawal.

The return shipping costs for the material will be borne by the Seller only in the case that the request for withdrawal is due to confusion about the item or a defective item. 

Once we receive the merchandise to be returned, we will carefully examine the returned product and will inform you by e-mail within a reasonable timeframe whether the return or replacement is appropriate (if applicable). The return or replacement of the item will be carried out as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.

We will proceed to make the refund using the same payment method you used for the initial transaction, unless you have expressly stated otherwise.

For any issues related to the return of items from our store, you can contact our Customer Service Department via email: info@robinhat.com or call the 665132794.

The customer agrees at all times to provide truthful information about the data requested in the user registration or order forms, and to keep it updated at all times.

The client agrees to accept all the provisions and conditions set forth in these General Terms and Conditions of Contract, understanding that they reflect the best possible service intention for the type of activity carried out by the Seller.

Likewise, you commit to keeping your personal access keys to our website confidential and with the utmost diligence.

The customer agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual delivery hours by the courier service. The mailbox must correctly display the personal delivery information so that the courier can clearly identify the recipient. 

In case of non-compliance by the customer with this obligation, the Seller will have no responsibility for the delay or impossibility of delivering the order requested by the customer. 

The User can send their complaints, claims, or any other comments they wish to make to the Seller through our address of info@robinhat.com. 

In addition, the Seller has official complaint forms available for consumers and users, which they can request from the Seller at any time through our email address. info@robinhat.com.

Likewise, if a dispute arises from the celebration of this purchase contract between the Seller and the User, the User as a consumer may request an extrajudicial dispute resolution, in accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters. You can access this method through the website: http://ec.europa.eu/consumers/odr.

The access, navigation and/or use of this online store and the purchase contracts for services and/or products through it will be governed by Spanish legislation.

Any controversy, problem, or disagreement that arises or is related to the access, navigation, and/or use of the Website, or with the interpretation and execution of these Terms, or with the sales contracts between the Seller and the Customer, shall be submitted to the non-exclusive jurisdiction of the Spanish Courts and Tribunals.

Annex:

IDENTIFYING AND CONTACT DATA OF THE DATA CONTROLLER.  

COMPANY NAME: ROBIN HAT, SL
CIF: B66676263
ADDRESS: AV OLIMPÍADES 93-95 WAREHOUSE 5B - RUBÍ - BARCELONA
E-Mail: info@robinhat.com

PURPOSES OF PROCESSING PERSONAL DATA. 

The DATA CONTROLLER will use the personal data provided for the following processing purposes: 

- To provide the services requested by the INTERESTED PARTY. 

Carry out the commercial, accounting, and administrative management of the provided data. 

Manage the orders received through our online store. 

- Attend to information requests. 

- Keep you informed about future promotions, news, and updates related to our products and services. 

Not providing the requested personal data or not accepting this data protection policy means that it will not be possible to carry out the requested services by the INTERESTED PARTY. 

The personal data provided will be retained as long as the INTERESTED PARTY does not request its deletion or cancellation and as long as they are adequate, relevant, and limited to what is necessary for the purposes for which they are processed. In this case, the provided data will be retained as long as the contractual relationship is maintained, or for the period necessary to fulfill legal obligations. A fair and transparent data processing is guaranteed. 

We use our social media accounts to inform about our activities and interact with our followers. Access to and use of the official pages of THE COMPANY is subject to compliance with the terms.

LEGAL BASIS OR LEGITIMATION OF THE PROCESSING 

The legal basis for the processing of the data requested and collected by THE COMPANY will be as follows:  

- In the case of data collection through the contact channels enabled on the website, including web forms, the legal basis for processing is based on the consent of the interested party. To this end, each form will include a check-box requesting such consent, informing about the existence of the legal notice and this privacy policy, and providing access to both.  

- In the event that there is a contractual or pre-contractual relationship between THE COMPANY and the INTERESTED PARTY, the legal basis for processing the provided data is based on the consent of the interested party as well as the execution of a service contract. 

USER PERSONAL DATA DISCLOSURES TO THIRD PARTIES 

Under no circumstances will we share your data with third parties without informing you beforehand and obtaining your consent, although there are companies with which it is necessary to share your data for the shipping and delivery of your order, such as transportation, parcel, courier, and/or logistics companies.   

The COMPANY informs the INTERESTED PARTY that any data transfer it must carry out will be communicated to them, expressly, precisely, and unequivocally informing them of the recipients of the information, the purpose for which the data will be used, and the nature of the transferred data. Additionally, when required by law, explicit, unequivocal, specific, and informed consent will be requested from the INTERESTED PARTY in advance.  

ONLINE STORE USER REGISTRATION: The site has a public area, accessible to anyone who visits it, and has private areas, accessible only when the USER has registered in the online store; in this case, the USER must keep the access key strictly confidential. For this: 

- Access profiles and passwords used must be confidential, personal, and non-transferable. The password holder is responsible for how it is used. 

- The user should not store their access key in a readable form in files on disk, paper, or any other type of medium where it could be accessible.

The user will change the password under the following circumstances: 

- Whenever there is a suspicion that their security may have been breached.

- As long as it is known by another user or it is suspected that it may be. 

By virtue of the above, it is the USER's obligation to immediately notify the managers of the Website about any event that allows the improper use of identifiers and/or passwords, such as theft, loss, or unauthorized access to them, in order to proceed with their immediate cancellation. As long as such events are not communicated, THE COMPANY will be exempt from any responsibility that may arise from the improper use of identifiers or passwords by unauthorized third parties. 

MINORS

Access to and use of the portal is prohibited for minors without the express consent of their parents. THE COMPANY is not responsible for the truthfulness and accuracy of the data filled in by the USER and therefore cannot verify their age. 

INTERNATIONAL DATA TRANSFERS

We use MailChimp as our marketing automation and advertising delivery platform. By accepting our privacy policy, you understand that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and terms. https://mailchimp.com/legal/terms/. 

EXERCISE OF RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION OR DELETION, OPPOSITION, RESTRICTION OF PROCESSING AND PORTABILITY

We inform you that the rights of access, rectification, deletion, limitation of processing, or opposition to processing, as well as the right to data portability may be exercised before the Data Controller by any means provided by law, accompanied by a copy of an official document that identifies you, addressing: ROBIN HAT, S.L., with postal address AV COMAS I SOLA 18 - 08191 - RUBI - BARCELONA, or by sending a message to the email info@robinhat.com, according to the terms established by the applicable regulations. If you believe that the processing does not comply with current regulations, you may file a complaint with the supervisory authority in agpd.es. 

The application must contain the name, surname of the INTERESTED PARTY, a copy of the ID card, and, in cases where it is accepted, that of the person representing them, as well as a document proving the representation, a request specifying the application, an address for notification purposes, the date and signature of the applicant, and documents supporting the request made. If the application does not meet the specified requirements, a correction will be required. Regarding the right of access, it will only be denied when the application is made by a person other than the affected party. No compensation will be required for the exercise of rights. 

In the event that consent has been granted for a specific purpose, the right to withdraw such consent may be exercised at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.  

The INTERESTED PARTY is informed of the right to file a complaint with the Spanish Agency for Data Protection (AEPD) and/or request its protection, particularly when they believe that they have not received satisfaction from THE COMPANY in exercising their rights, through the electronic headquarters of its website.www.agpd.es), or by means of a written communication sent to your postal address (C/Jorge Juan, 6, 28001-Madrid).  

The INTERESTED PARTY declares that they have been informed of the conditions regarding the Protection of Personal Data as established in Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council, concerning the protection of natural persons with regard to the processing of personal data, granting their consent for the processing of their personal data in relation to the purposes previously described, in the manner and for the purposes indicated in this Privacy Policy.  

THE COMPANY reserves the right to modify its data protection policy at its discretion, or due to a legislative, jurisprudential, or business practice change. 

If THE COMPANY includes any modification, the new text will be published on this same website, where the INTERESTED PARTY can become aware of the current data protection policy.